Owen & Palmer Limited will ensure that the works and services detailed in the BMS are provided with the appropriate level of skilled personnel, planning and resources to fully meet the requirements and give maximum service value to the client.
Owen & Palmer Limited set the following guidelines for its continued improvement:
- To set measurable objectives for continual improvements in techniques, planning, works and services so as to develop Owen & Palmer Limited and respond to any changing demands within the client base.
- To record and take corrective action with regards to all quality problems and to monitor the effectiveness of such action taken.
- To maximise at all times, the level of service given to the Client.
- To ensure that this quality policy is understood and accepted by all personnel within Owen & Palmer Limited and that the requirements of this manual and associated procedures are communicated to the extent necessary to all employees.
This policy is understood by, and operates with, the full commitment of all employees in every area of Owen & Palmer Limited activities. The Senior Management Team of the company will take full accountability for the maintenance of its Business Management System.
The company is committed to identifying and incorporating the issues of stakeholders into its business. As part of the business process, the company seeks to reduce risk and promote opportunity to enhance profitability.
Compliance with these procedures and associated documents is mandatory for all employees.
Our quality control procedures follow our Business Management System which is assessed annually by UKAS Accredited Registrars against the Quality Management System Requirements of ISO 9001:2015 – The scope of the registration is: ‘Electrical Contracting Engineers, Servicing Northern Wales and the Northwest of England’.